What to Do When PSN Card 25 USD is Not Received After Payment

Why Your PSN Card 25 USD Might Be Delayed

You paid via USDT (TRC20 or ERC20) for a PSN Card 25 USD, but it hasn't arrived. First, check your transaction status. On TRC20, confirmations usually take 1-3 minutes; ERC20 may take longer. If the wallet address was correct, the delay is likely on our side processing the order. We manually verify each payment due to fraud risks.

What to Do Immediately

1. **Check your spam folder** – Our delivery emails sometimes land there.
2. **Verify the blockchain** – Use a block explorer to confirm the transaction was completed. If it shows "success" but no card, contact support with the TXID.
3. **Wait 30 minutes** – Some orders are held for security checks, especially first-time buyers.

Common Reasons for Non-Delivery

• **Wrong network**: You sent USDT via ERC20 but we only support TRC20 (or vice versa). This can cause permanent loss unless recovered.
• **Insufficient memo**: For TRC20, a memo tag is required. Missing it delays identification.
• **KYC hold**: For amounts over $50, we may require basic ID verification to comply with regulations. Your $25 card shouldn't trigger this, but sometimes it does for high-risk regions.
• **Server lag**: During peak hours (e.g., new game releases), order processing can take up to 2 hours.

How to Contact Support

Go to your account dashboard, open a ticket with your TXID and email used. We respond within 1 hour during business hours (UTC+8, 9 AM-11 PM). If urgent, use the live chat on the product page – mention "PSN Card 25 USD not received" and your TXID.

Prevention Tips for Next Time

• Always double-check the network: TRC20 is recommended for speed and low fees.
• Save the memo tag if required.
• Use a verified account (upload ID once) to avoid holds.
• Keep a screenshot of the payment confirmation.

FAQ

1. Can I get a refund if the card never arrives? Yes, if the transaction is confirmed on blockchain and we cannot deliver within 24 hours, you get a full USDT refund (minus network fees).

2. I sent USDT via ERC20 but your site says TRC20 only – what now? Contact us with your TXID; we can attempt to recover the funds, but it may take 3-5 days and a $5 recovery fee.

3. Do you require KYC for a $25 card? Not usually, but if your IP is flagged or the payment is from a restricted country, we may ask for a simple photo ID.

4. How long does it take to get the PSN card code after payment? Typically 1-15 minutes after blockchain confirmation, but up to 2 hours during high traffic.

5. What if I entered the wrong email? Immediately contact support with your order ID; we can resend the code to the correct email after verification.