What to Do When Riot Points is Not Received After Payment

Check Your Transaction Status on the Blockchain

If your Riot Points haven't arrived after paying with USDT, the first step is to verify the transaction on the blockchain. USDT payments typically use TRC20 (Tron) or ERC20 (Ethereum) networks. Go to a block explorer like Tronscan or Etherscan, enter your transaction hash (TXID) — you can find this in your wallet history or payment confirmation email. Check if the transaction status is "Success" and confirmed. If pending or failed, the issue is likely on the blockchain side.

Verify the Receiving Address and Network

A common mistake is sending USDT to the wrong address or on the wrong network. For example, sending TRC20 USDT to an ERC20 address will result in lost funds. Double-check that the address you sent to matches the one provided by the marketplace. Also ensure you selected the correct network (TRC20 for low fees and fast confirmation, ERC20 for Ethereum compatibility). If you used a third-party exchange or wallet, confirm network selection.

Contact the Marketplace Support with Your TXID

If the blockchain confirms the transaction as successful but you still don't see Riot Points, contact the marketplace support team. Provide your transaction hash (TXID), your Riot Games account details (username and region), and the amount of Riot Points purchased. Reputable marketplaces will manually credit your account within 24-48 hours. For example, at USDTGamer, we process missing items within 2 hours during business hours.

Check Your Riot Games Account Region and Server

Riot Points are region-locked. If you purchased for the NA server but your account is EU West, the points may not appear. Log in to your Riot account and verify the region in your account settings. If mismatched, contact support to change region or request a refund. Some marketplaces offer region-specific products — ensure you selected the correct one when ordering.

Avoid Scams: Only Use Trusted USDT Marketplaces

If you paid a random seller on social media or an unverified site, you may have been scammed. Legitimate marketplaces (like USDTGamer) have automated delivery systems and customer support. Always check reviews, payment terms, and whether they accept TRC20 USDT. In 2026, the standard for instant delivery is TRC20 due to low fees and fast confirmations (under 5 minutes). Never share your account password — only your username and region.

Why USDT Is the Best Way to Buy Riot Points

Using USDT (especially TRC20) for game top-ups is fast, private, and avoids credit card fees. You don't need to provide sensitive banking info — just a crypto wallet. Prices are often lower than official store rates. For example, 1380 Riot Points cost around 9.50 USDT on our marketplace vs. $10 on the official site. Plus, no KYC required for small purchases.

What If the Problem Persists?

If you've followed all steps and still no Riot Points after 48 hours, request a refund via the marketplace dispute system. For TRC20 transactions, you can often trace the funds on-chain. Some marketplaces offer a "delivery guarantee" — if not delivered, you get USDT back. Always read the terms before buying.