What to Do When Pokemon Unite Aeos Gems is Not Received After Payment

Check Your Transaction Status

Start by verifying your USDT payment on the blockchain. Use a TRC20 or ERC20 explorer (e.g., Tronscan or Etherscan) with your wallet address or TxID. If the transaction shows as completed but the Aeos Gems are missing, move to the next step.

Contact the Seller or Platform

Reach out to the marketplace or seller directly. Provide your order ID, TxID, and the amount sent (e.g., 10 USDT for 600 Aeos Gems). Most platforms reply within 1-4 hours in 2026. Be ready to share a screenshot of the successful payment.

Check Your In-Game Mail

Pokémon Unite sometimes delivers Aeos Gems via in-game mail. Log out and log back in, then check your mailbox. Gems may appear within 15 minutes after payment confirmation.

Ensure Correct Account Linking

Double-check that you entered the correct Pokémon Unite player ID or linked account (e.g., Nintendo, Google, Apple). A wrong ID means gems go to someone else—this is the #1 reason for missing items.

Wait for Network Delays

TRC20 payments usually confirm in seconds, but ERC20 can take 5–30 minutes. If you paid via a slower chain, wait up to 2 hours. After that, contact support.

Avoid Scams – Never Share Private Keys

Legitimate sellers never ask for your wallet private key or seed phrase. If a “support agent” requests this, it’s a scam. Only share TxID and order details.

Initiate a Dispute (if needed)

Most marketplaces have a dispute system. File one within 24 hours of payment if gems aren’t received. Include proof of payment (TxID, amount, timestamp). You may get a refund in USDT or the gems delivered.

Prevent Future Issues

• Always use a trusted marketplace with escrow protection.
• Pay via TRC20 for faster confirmations.
• Keep your TxID and order details saved until gems arrive.

Final Check

If none of the above works, your wallet might have been blacklisted by the game (rare). Contact Pokémon Unite support directly with your transaction evidence.