What to Do When Honor of Kings Tokens is Not Received After Payment

Confirm Your Payment Details

Double-check your USDT transaction. For TRC20 transfers, the recipient address must be correct. A typo in a single character can send tokens to a non-existent wallet. For ERC20, ensure the network matches — sending TRC20 USDT to an ERC20 address will lose funds. In 2026, most top-up platforms support TRC20 for speed and low fees (around 0.5 USDT per transfer). If you used a different network, contact support immediately.

Check Transaction Status on Blockchain

If you paid via TRC20, use a blockchain explorer like Tronscan to verify the transaction. Look for “Success” status. If it's “Pending”, wait for confirmations (usually 1-2 minutes). For ERC20, use Etherscan. If the transaction is confirmed but tokens not received, the merchant may be delayed. Most platforms credit within 5 minutes, but high volume (e.g., after a new Honor of Kings skin release) can cause delays up to 30 minutes.

Contact Merchant with TXID

Open a ticket with the seller. Provide your Transaction ID (TXID) and the amount sent (e.g., 10 USDT for a 660 Token pack). Reputable sellers on our marketplace respond within 1 hour. If the seller is unresponsive, our dispute system will step in after 24 hours.

Avoid KYC Scams

Legitimate top-up services never ask for your game password or ID verification. If a seller requests KYC documents, it's a red flag. In 2026, many phishing sites mimic real stores. Always use verified sellers on our platform — we hold USDT in escrow until you confirm receipt.

Use Our Buyer Protection

If tokens still don't arrive within 30 minutes, open a dispute. We'll review your TXID and refund if the merchant is at fault. In January 2026, 98% of disputes are resolved in favor of buyers. For instant peace of mind, choose sellers with “Instant Delivery” badges — they guarantee delivery within 2 minutes or your money back.

Common Fixes

• Clear your browser cache and re-login to the game.
• Restart the game client — some servers sync every 10 minutes.
• Check your in-game mail or gift box (Honor of Kings often sends tokens via mail).
• If you used a VPN, disable it and check again.

Still stuck? Buy from our trusted sellers today — no waiting, no KYC, instant delivery.