Honkai Star Rail Stellar Jade Payment Stuck or Pending — Troubleshooting

Why Your Honkai Star Rail Stellar Jade Payment Gets Stuck or Pending

You’ve picked your Stellar Jade top-up, sent USDT, and now the status is “Pending” or “Stuck.” This is frustrating, especially when you want to pull for that 5-star character. Let’s fix it step by step.

Common Reasons for Payment Issues

### 1. Wrong Network (TRC20 vs ERC20)

If you sent USDT via ERC20 but the merchant expects TRC20 (or vice versa), the transaction will not confirm. Always double-check the network before sending. Most game top-up platforms prefer TRC20 for lower fees and faster confirmation.

### 2. Insufficient Gas Fee (TRC20)

TRC20 transactions require TRX for gas. If your wallet has zero TRX, the transfer will not go through. Keep at least 1–2 TRX in your wallet for gas.

### 3. Minimum Amount Not Met

Some merchants require a minimum USDT amount (e.g., 5 USDT) for Stellar Jade purchases. Sending less may result in a stuck payment.

### 4. Blockchain Congestion

During peak hours, the Tron or Ethereum network can be congested. Transactions may take 10–30 minutes to confirm. Wait patiently; do not double-send.

### 5. Merchant Processing Delay

After the blockchain confirms, the merchant’s system may take up to 30 minutes to credit your account. If it exceeds 1 hour, contact support with your TXID.

How to Fix a Stuck Payment

### Check TXID on Explorer

Go to Tronscan (for TRC20) or Etherscan (for ERC20) and enter your transaction ID. If status is “Success,” the payment reached the merchant — wait for processing. If “Pending,” the network is slow.

### Contact Support with TXID

Open a ticket with the merchant, provide your UID, payment amount, and TXID. Most resolve within 15 minutes.

### Avoid Double Payment

Never send a second payment while the first is pending. This can cause confusion and delays. Wait for the first to settle or get support.

Tips for Smooth Future Payments

• Always use TRC20 for Honkai Star Rail top-ups (cheaper and faster).
• Keep a small TRX balance in your wallet.
• Verify the merchant’s minimum amount and network.
• Use a wallet that displays network fees clearly (e.g., Trust Wallet, OKX).

Why Use USDT for Honkai Star Rail Top-Ups?

USDT avoids credit card fees, bank limits, and KYC requirements. You get Stellar Jade instantly after blockchain confirmation. As of 2026, the average price is 1 USDT = 10 Stellar Jade (standard rate), with occasional discounts from third-party sellers.

Frequently Asked Questions

### Q: My payment has been pending for 2 hours. What should I do? A: First, check the TXID on the blockchain explorer. If it’s confirmed, contact the merchant with your TXID — they may have missed the notification.

### Q: Can I cancel a pending USDT transfer? A: No, blockchain transactions cannot be reversed. Wait for confirmation or contact support.

### Q: What if I sent USDT on the wrong network? A: The merchant’s wallet will not receive it. Contact support immediately — some can recover funds for a fee, but it’s not guaranteed.

### Q: Why does the merchant ask for my UID after payment? A: To manually credit Stellar Jade to your Honkai Star Rail account. Provide it accurately in your order notes.

### Q: Is it safe to buy Stellar Jade with USDT from third-party sellers? A: Yes, as long as the merchant is reputable. Check reviews, use escrow if available, and never share your password.