How long does it take for Stellar Jade to arrive after USDT payment?

Usually 1-5 minutes via TRC20, up to 30 minutes if the network is busy or the shop uses manual processing.

What if I paid via ERC20 but the marketplace only supports TRC20?

Check the marketplace’s payment instructions – if you sent to a wrong network, the funds may be lost. Contact support with TXID to see if recovery is possible.

Can I get a refund if Stellar Jade never arrives?

Most trustworthy USDT marketplaces offer a refund or replacement within 24 hours if the transaction is confirmed on the blockchain.

Is it safe to give my UID and payment screenshot to support?

Yes, UID and TXID are safe. Never share your account password or KYC documents.

Why does the marketplace ask for KYC?

Legit game top-up shops never require KYC. It’s likely a scam – avoid and use a different vendor.

What to Do When Honkai Star Rail Stellar Jade is Not Received After Payment

Payment Sent but Stellar Jade Missing? Here’s What to Do

You’ve paid 10 USDT via TRC20 for a 3300 Oneiric Shard top-up on Honkai Star Rail, but the Stellar Jade never landed. Don’t panic. This happens more often than you’d think, especially with third-party USDT marketplaces. Here’s a step-by-step fix.

Step 1: Verify Your Transaction on TRC20 or ERC20

First, check the blockchain. If you paid via TRC20 (Tron network), use a TRC20 explorer to confirm the transaction hash shows “Completed.” For ERC20 (Ethereum), use Etherscan. If the status is “Success,” the issue is likely with the marketplace or game server.

Honkai Star Rail sends Stellar Jade via in-game mail. Log out and back in, then check your mailbox (expires after 30 days). Also confirm you’re on the correct server (Asia, Europe, America, etc.). A common mistake is topping up on the wrong region.

Step 3: Contact the Marketplace Support with Proof

Go to your marketplace’s order history and find the transaction ID. Contact support with the TXID, your UID, and a screenshot of the payment success. Most reliable USDT shops (like our site) respond within 15-30 minutes. If they ghost you, it’s a red flag.

Step 4: Avoid “KYC” Scams – Legit Shops Never Ask for ID

Some fake marketplaces ask for KYC (know-your-customer) to “verify” payment. Real USDT top-up services for games never require personal ID. If they ask for your passport or selfie, block them and dispute the transaction.

Step 5: Use a Trusted Marketplace Next Time

To prevent this, only buy from vendors with verified histories, real reviews from 2026, and transparent USDT addresses. Our shop uses automated delivery via TRC20 (low fee, 1-5 min) and has a 100% success rate on Honkai Star Rail top-ups. Prices: 60 Stellar Jade for 0.99 USDT, 3300 for 9.99 USDT (regular 10.99).

H2: Why USDT Payments Sometimes Delay

USDT transactions are irreversible but can be slow if the network is congested. TRC20 usually clears in under 2 minutes; ERC20 may take 10-15 minutes. If the marketplace uses manual review, add another 5 minutes. Most delays are resolved within 1 hour.

Final Checklist Before Buying Again

Confirm the marketplace accepts TRC20 (cheapest) or ERC20.
Read their refund policy – reputable ones offer replacements or refunds for undelivered items.
Check if they have a live chat or Telegram support.
For Honkai Star Rail, double-check your UID (8-9 digits) and server.

If you’re still waiting, reply to your order email with “Order #XXXX – Stellar Jade missing.” We’ll fix it immediately.