How long does it take for Welkin Moon to arrive after USDT payment?

Usually within 5-15 minutes, but can take up to 2 hours during peak times. If longer, check your transaction hash.

I paid 5 USDT but got no Welkin Moon. What should I do first?

Verify your UID and server in the order details. A wrong UID is the most common cause.

Is it safe to share my UID with the seller?

Yes, UID is public information. Never share your password or login credentials.

Can I get a refund if the Welkin Moon is not delivered?

Only if the seller agrees or you win a dispute. USDT payments are irreversible, so always use a marketplace with buyer protection.

What is the cheapest way to pay for Welkin Moon with USDT?

Use TRC20 network—fees are ~0.5 USDT vs ERC20’s 5 USDT. Most sellers offer TRC20 as default.

What to Do When Genshin Welkin Moon is Not Received After Payment

Payment Sent but No Welkin Moon? Here’s Why

You’ve paid 5 USDT via TRC20 for the Genshin Impact Welkin Moon, but the in-game mailbox is empty. Don’t panic—this is a known issue. First, check your transaction hash on a blockchain explorer (e.g., Tronscan for TRC20). If the status is “Success,” the problem lies elsewhere. Common causes: wrong UID linked, server delay (up to 15 minutes), or a mismatch between your game server (Asia, America, Europe) and the top-up region.

Step 1: Verify Your UID and Server

Log into Genshin Impact and note your UID (9-digit number) and server (e.g., America). Ensure the top-up site used the exact UID and server. A single-digit error can send the Welkin Moon to another player. Most marketplaces display your UID in the order details—double-check it.

Step 2: Check In-Game Mailbox and Relog

Welkin Moon is delivered via in-game mail, not instantly. After successful payment, open the mailbox (top-right envelope icon). If empty, close the game completely, wait 5 minutes, and relog. Some top-ups require a full client restart. Also check the “Expired” tab—mail expires after 30 days.

Step 3: Contact the Seller with Proof

If still missing, message the seller on the marketplace. Provide your order ID, transaction hash (from TRC20/ERC20 payment), UID, and screenshot of the successful payment. Reputable sellers usually resolve within 24 hours. Avoid sharing your account password—only the UID is needed.

Step 4: Initiate a Dispute if Needed

Most USDT marketplaces have a dispute system. If the seller doesn’t respond within 24 hours, open a dispute. Attach all evidence. Since your USDT payment is irreversible, the platform will mediate based on proof. For TRC20 transactions, the blockchain record is your strongest proof.

Step 5: Prevent Future Issues

To avoid this: always use a marketplace with buyer protection (e.g., escrow), double-check UID/server before payment, and stick to TRC20 for lower fees (0.5 USDT vs ERC20’s 5+ USDT). In 2026, most top-up sites accept TRC20 for faster confirmations.

Why USDT Payments Are Safe

USDT on TRC20 or ERC20 is fully traceable. Unlike credit cards, there’s no chargeback risk for the seller, so they often offer 5-10% discounts. Your transaction history is your receipt. Just ensure the marketplace is verified—look for “Verified Merchant” badges and positive reviews from 2025-2026.

Final Check: Did You Buy from a Trusted Source?

If you purchased from an unverified Telegram bot or random website, the Welkin Moon may never arrive. In 2026, stick to established platforms like [YourMarketplaceName] with real-time inventory and automated delivery. Prices are fixed: Welkin Moon costs 5 USDT (TRC20) or 6 USDT (ERC20).

Don’t let a missing Welkin Moon ruin your day. Follow these steps, and you’ll be back to exploring Teyvat in no time. Ready to top up safely? Check our shop for instant delivery.