Clash of Clans Gems Payment Stuck or Pending — Troubleshooting

Payment Stuck or Pending? Here’s What to Do

You’ve sent USDT for Clash of Clans gems via TRC20 or ERC20—but your order shows “pending” or “stuck.” Frustrating, right? This is common when network congestion, wrong memo, or blockchain delays occur. Let’s fix it.

Step 1: Verify Your Transaction on the Blockchain

First, check your wallet or exchange for the transaction hash (TXID). Paste it into a block explorer like Tronscan for TRC20 or Etherscan for ERC20. Confirm the transaction status: if it’s “Success,” the issue is on the merchant’s side. If “Failed” or “Unconfirmed,” wait or resend with a higher gas fee.

Step 2: Check the Merchant’s Payment Window

Most platforms, including our marketplace, require payment within 30 minutes. If you sent USDT after the window expired, the order auto-cancels. For example, a 500-gem pack costs 2.5 USDT (TRC20) and must be paid within 30 minutes of order creation. If stuck, contact support with your order ID and TXID.

Step 3: Ensure You Included the Correct Memo or Tag

For TRC20 payments, many merchants require a “memo” or “payment ID” in the transaction. Missing or wrong memo can cause the system to not attribute the payment to your order. Double-check your wallet’s memo field. If missing, reach out to support—they can manually match the TXID.

Step 4: What If You Sent from a Non-KYC Exchange?

We accept USDT from any wallet, including non-KYC options like Binance or Bybit. However, some exchanges flag transactions for security. If your payment is pending for over 2 hours, it may be held by the exchange. Contact your exchange’s support first, then our team with proof.

Step 5: Network Delays (TRC20 vs ERC20)

TRC20 (Tron) is faster and cheaper—usually confirmed in seconds. ERC20 (Ethereum) can take minutes to hours during congestion. If you used ERC20, wait 1-2 hours. For urgent orders, always choose TRC20. In 2026, TRC20 remains the standard for USDT gem purchases.

Final Check: Contact Our 24/7 Support

If you’ve done all the above and your payment is still pending, open a ticket with your order ID, TXID, and a screenshot. We’ll manually verify and complete your order within 15 minutes. Most issues are resolved same-day.

Why Buy Gems Here?

We offer instant delivery once payment confirms. Prices are fixed: 500 gems = 2.5 USDT, 1200 gems = 5.5 USDT, 2500 gems = 11 USDT (all via TRC20). No KYC, no hidden fees. Your gems arrive in your Clash of Clans account within 60 seconds of payment confirmation.