Call of Duty Points Payment Stuck or Pending — Troubleshooting

Why Is My COD Points Payment Stuck or Pending?

If you're buying Call of Duty Points (CP) with USDT and seeing a stuck or pending status, you're not alone. This often happens due to network congestion, wrong token selection, or KYC delays. Let's troubleshoot step by step.

Check Your USDT Network: TRC20 vs. ERC20

Most issues come from mismatched networks. For example, sending USDT on ERC20 when the merchant expects TRC20 can cause a permanent hold. Always confirm the required network before transferring. On our marketplace, TRC20 is recommended for speed and lower fees (≈0.5 USDT vs. 5 USDT for ERC20).

Confirm Transaction Hash and Confirmations

After sending USDT, copy the transaction hash (TXID) and check on a block explorer like Tronscan for TRC20. Your payment will show as pending until it gets at least 2 confirmations. If it's been over 30 minutes, the network may be congested. Wait up to 1 hour before contacting support.

Common Reasons for Stuck Payment

• **Insufficient gas fee** – For ERC20, you need ETH in your wallet to cover gas. TRC20 requires TRX (≈1 TRX). Without it, the transaction won't go through.
• **Wrong amount** – You sent less than the exact CP price. Our system requires the exact USDT amount (e.g., 10.50 USDT for 1100 CP).
• **KYC hold** – Some merchants flag first-time buyers. If you avoided KYC by using a non-verified account, your payment may be pending for manual review. Our marketplace uses smart contracts to bypass KYC for amounts under 50 USDT.

How to Fix It Yourself

1. **Verify network & amount** – Double-check you selected the correct network and sent the exact USDT amount.
2. **Wait for confirmations** – TRC20 usually confirms in 2-5 minutes. If pending >30 min, the network might be slow during peak hours (e.g., 3 PM UTC).
3. **Contact support with TXID** – If still stuck, provide your TXID and order ID. We'll manually process within 2 hours.

Why Avoid Centralized Exchanges for CP

Using Binance or OKX to send USDT adds extra steps and potential KYC delays. Direct wallet-to-wallet transfer is faster. For instance, on our marketplace, you can buy 1100 CP for 10.50 USDT (TRC20) and get it in under 5 minutes—no ID required.

Real Example: Stuck Order Resolved

Last week, a user sent 20 USDT on ERC20 for 2400 CP but forgot ETH gas. After adding 0.01 ETH, the transaction cleared in 10 minutes. We then delivered the CP code to their email.

Final Tip: Use USDT-TRC20

For any CP purchase in 2026, always use TRC20. It's cheaper, faster, and avoids most pending issues. If your payment is still stuck after 1 hour, reach out—we're here to help.